The Value of Team and Family


February 16, 2015
Whitney Rodeffer – Marketing Communications Coordinator

Ben Gillum shown to the right, with his body turned to the left, holding an instruction manual in his left hand and a wire harness in his right hand. The wire harness is resting on a peg board that acts as the background of the image with additional wire harnesses shown.Featured in Muncie Power Quarterly, Issue 1, 2015

Whether he is coaching Little League or learning the ropes of his new position, Ben Gillum is committed to the team.

Since he first stepped through the doors at Muncie Power Products seven years ago, Ben has been a strong contributor to both the company’s customers and his fellow employees.

“I knew when I applied at Muncie Power that I was looking for a place where I could spend the rest of my career,” he said.

Ben first heard about Muncie Power through his mother, Julie Hatfield, who works in the company’s payroll department.

“She had been here for a couple years, and she told me I would really like this place and I should try to get it. I had worked all kinds of retail before I landed here. I was about to start a family and I wanted more stability and good benefits,” he said.

Once he came on board, he learned the company had more to offer than just financial stability.

“We truly are like a family here. I know it sounds cliché, but it’s true. You come in every day and everybody wants to know how you are doing. We all have to be in tune with each other to do our jobs, especially in customer service,” he said.

In his most recent position, a job he is taking over upon the retirement of Pat Goul, Ben will serve as a liaison between customer service and engineering departments.

“All the customer service people need to be able to talk about our products and troubleshoot. Like the engineers, you have to know how the products work and how to fix them, in addition to understanding sales,” he said.

Ben credits the culture at Muncie Power with keeping its employees educated on current products and new developments.

“Continuing education is crucial, which is why I think my job is important. There is a lot of new product development that goes on, and not just with our products. Every little change that goes on with trucks that use our products, someone has to know about. There are always questions,” he said.

Ben appreciates the corporate initiative to keep employees up to date on the latest developments in the industry.

“Our training is excellent. It’s not unusual for the customer service team to come in early and have an engineer really explain a new product and answer questions,” he said. “The best part is that everybody is comfortable enough to ask questions, and everybody is committed enough to help other people understand.”






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