The Value of Team and Family
Whether he is coaching Little League or learning the ropes of his new position, Ben Gillum is committed to the team.
Since he first stepped through the doors at Muncie Power Products seven years ago, Gillum has been a strong contributor to both the company’s customers and his fellow employees.
“I knew when I applied at Muncie Power that I was looking for a place where I could spend the rest of my career,” he said.
Gillum first heard about Muncie Power through his mother, Julie Hatfield, who works in the company’s payroll department.
“She had been here for a couple years, and she told me I would really like this place and I should try to get it. I had worked all kinds of retail before I landed here. I was about to start a family and I wanted more stability and good benefits,” he said.
Once he came on board, he learned the company had more to offer than financial stability.
“We truly are like a family here. I know it sounds cliché, but it’s true. You come in every day and everybody wants to know how you are doing. We all have to be in tune with each other to do our jobs, especially in customer service,” he said.
In his most recent position, a job he is taking over from Pat Goul upon his retirement, Gillum will serve as a liaison between customer service and engineering departments.
“All the customer service people need to be able to talk about our products and troubleshoot. Like the engineers, you have to know how the products work and how to fix them, in addition to understanding sales,” he said.
Gillum credits the culture at Muncie Power with keeping its employees educated on current products and new developments.
“Continuing education is crucial, which is why I think my job is important. There is a lot of new product development that goes on, and not just with our products. Every little change that goes on with trucks that use our products, someone has to know about. There are always questions,” he said.
Gillum appreciates the corporate initiative to keep employees up to date on the latest developments in the industry.
“Our training is excellent. It’s not unusual for the customer service team to come in early and have an engineer really explain a new product and answer questions,” he said. “The best part is that everybody is comfortable enough to ask questions, and everybody is committed enough to help other people understand.”
When Gillum isn’t working or helping his children with their sports endeavors, he still manages to find time every now and then for one of his first loves – music.
“We are currently looking at more land and a bigger house. One advantage would be that I haven’t had my drums set up in my house in three years. They currently are set up in my father-in-law’s garage,” he said.
He is proud that his oldest son is learning to play the bass guitar and his youngest is interested in the drums.
“I’m ready to start the family band,” Gillum jokingly added.
Ben Gillum - Product and Applications Specialist
A Muncie Power Products team member since 2007, Ben Gillum recently began training as a product and applications specialist. Gillum started out with the company as a shipping and receiving clerk and has worked in the CS assembly cell and as a customer service manager. A native of the Muncie area, Ben and his wife, Pamela have two sons, Christian, 13, and Sebastian, 7.